Terms & Conditions
WHEN WILL MY ORDER BE DISPATCHED
As all Evie Black items are handmade, please allow up to 2 weeks for dispatch. I try to keep stock of each style pre made but your item may need to be made from scratch. You will be notified when your order has been dispatched.
Delivery time frames will depend on the country and postal service that is used. For all deliveries within Australia please refer to the Australian Post website. Evie Black will do our utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
DAMAGED OR MISSING GOODS
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please check that you give us the correct delivery address at time of ordering as if it comes back to us it's kind of a pain in the arse. We are however very nice people and we will resend your order to you (after checking with you for the correct address of course).